Privacy Notice

This is the privacy notice of Glenesk Homes Limited. In this document, “we”, “our”, or “us” refer to Glenesk Homes Limited.

We are company number SC621157 registered in the UK and our registered office is at 169 West George Street, C/O Consilium, Glasgow, United Kingdom, G2 2LB. We are a data controller under UK law on data protection in terms of the personal information we collect through our website.

Introduction

1.1 This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

1.2 We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

1.3 We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know how their personal information will be used and will not be illegally used nor accidentally fall into the hands of a third party.

1.4 We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

1.5 Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

1.6 The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal information, which we provide through this notice. You may also find further information at www.knowyourprivacyrights.org

1.7 Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

2. The bases on which we process information about you

The law requires us to determine under which legal bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your personal information.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

2.1 Information we process because we have a contractual obligation with you

When you agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes
provide you with our services
provide you with suggestions and advice on our services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2.2 Information we process with your consent

In most cases, we do not rely on consent as a basis for processing, where another legal basis applies. Where we do rely on consent we use your personal information only for the purposes for which you have consented.

We ask for your consent in relation to cookies – please see section 9.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

Where we have obtained your consent we will continue to process your information on this basis until you withdraw your consent or we no longer require the information. You may withdraw your consent at any time by instructing us at: info@gleneskhomes.com or https://www.gleneskhomes.com/contact/. However, if you do so, you may not be able to use our website or our services further.

2.3 Information we process for the purposes of legitimate interests

We may process information on the basis that either we, or another person, has a legitimate interest to do so.

Where we process your information on this basis, we do so after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether it would be reasonable to expect us to process your personal information.

For example, we may process your information on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so

2.4 Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

3. Specific uses of information you provide to us

3.1 Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

3.2 Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

3.3 Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

3.4 Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

3.5 Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• to track how you use our website
• to record whether you have seen specific messages we display on our website
• to re-market, which involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our services on other websites.

3.6 Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.

4. Disclosure and sharing of your information

4.1 Information we may share with third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we may sometimes share your personal information with third parties whose services we use to support the day to day functioning of our business, such as our software support providers.

4.1 Access to your personal information

At any time you may request details on how we process personally identifiable information that we hold about you, or to request (where applicable) that we:

• Correct or update your details – if the personal information about you is inaccurate or out of date.
• Provide you with a copy.
• Delete, stop or restrict processing of your personal information or any part of it– if you think we do not have a legal basis to hold or use your information.
• Withdraw consent – where we have asked you for it.
• Complain to the Information Commissioner’s Office (ICO).

To obtain a copy or to make a request to exercise another legal right you may send us a request to info@gleneskhomes.com

After receiving the request, we will tell you when we expect to provide you with the information or whether we require further detail on your request or need to verify your identity. We will endeavour to respond to you within one month of receiving the request.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

5. Other matters

5.1 Use of site by children

We do not provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

5.2 How you can complain

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. The address is info@gleneskhomes.com

We would hope to resolve any complaint internally, and we will endeavour to resolve all complaints as soon as possible.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

5.3 Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

5.4 Review of this privacy policy

This notice was last updated in May 2019. We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us at info@gleneskhomes.com